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NDIS FAQs

Yes, you can change your NDIS service provider. The process involves:

  • Informing your current provider.
  • Ending your service agreement with them.
  • Researching and selecting a new provider.
  • Setting up a service agreement with your new provider.

 

It’s important to note that there may be steps to follow set out in your service agreement about changing providers, so reviewing your agreement before proceeding is recommended. Additionally, it would help if you researched potential new providers to ensure they can meet your needs and goals.

Yes, family members can be included in your NDIS planning. The NDIS planning process aims to build an understanding of your overall support needs, including identifying the range of available informal supports and how they can be sustained.

Yes, having a plan before meeting with NDIS providers is highly recommended. A plan will help you identify your goals, needs, and the support required to achieve them. It will also help you to communicate effectively with providers and ensure that you receive the appropriate services and supports tailored to your needs.

Having a plan also helps providers better understand your needs and goals and provide you with the most appropriate services and support. Providers, such as BestCare, may also be able to offer additional suggestions and options to help you achieve your goals.

Participants in the NDIS can manage their funds in three ways: self-managed, plan-managed, or NDIA-managed. Self-managed participants choose and manage their supports, plan-managed participants engage a registered plan manager, and NDIA-managed participants have the NDIA manage their funds and pay providers on their behalf.
The NDIS provides funding for the necessary support related to a participant’s disability and helps them achieve their goals and aspirations. However, there may be additional costs not covered by NDIS funding, such as the cost of non-disability-related items or services or services that are not deemed reasonable and necessary.
Yes, there may be limits on the amount of money charged for NDIS services. The NDIS sets price limits for different types of supports and services based on the cost of delivering those services.

The NDIS funds support and services considered “reasonable and necessary” for participants to achieve their goals and participate in the community. These supports and services include assistance with daily life, transport, consumables, and social and community participation.

The NDIS provides funding directly to participants, who can use the funds to purchase the support and services they need. The funding a participant receives is based on their needs and goals, as outlined in their NDIS plan.

No, individuals over 65 are not eligible for the NDIS. To qualify for the NDIS, an individual must be under 65 on the day they apply.
While an individual may not qualify for NDIS funding, other government and community services still offer options for help and support. These supports may be similar to those provided by the NDIS and may include mainstream supports, community and government services, and self-funding options. Exploring these options is essential to find the best support for your needs.